This is very hard category with Custom wood Building products, only because wood is so unforgiving for years. Real wood is very different than department store furniture that are made from compressed and fake wood. All my furniture is made with real wood! Wood I buy to build your products from lumber stores could still take up to 10 years to dry, causing a warp or crack, but thats why Im in Rustic Building. Nature takes its coarse and does not warrant a refund or replacement. These issues that occur will not in any jeporadize the sturdiness of build. All I can do is guarantee when leaves here it is made with quality craftsmanship standards, however what natural wood will do what its going to do! Also keep in mind been in business for years and have only 2 issues with this happening! Border Town Designs will work with the best we can, but some things are out of our control. We value all our customers!!
If you do run across a problem please contact me and we can see if anything can be done, or suggestions to fix issues. If you have an Issue Bordertown Designs gives you 10 days to report problem, then picture and explain what is going on. After them 10 days Border Town Designs is not responsible. Customers are responsible for going over there product carefully. I will still will work with you as good as I can. If want to return before 10 days Customer is responsible for shipping costs back then a refund will be granted.. Thanks For business and Thank You